28 cu ft. Smart Double Freezer Refrigerator with Craft Ice™

We bought the refrigerator from Lowes marked down because they reported it only had a dent. We noted there was some mold inside and were told its because Lowes plugs it in to make sure it works. Once we got it home we noticed water marks from drinks in the door. After one day an error code kept appearing and the refrigerator kept needing reset. LG says theyll check but if its not a manufacturing issue they arent responsible. The extended warranty we bought says they arent responsible yet. So who is responsible for selling us this lemon that was only supposed to have a dent.

Ordered my refrigerator last August and was told it would be here in September. That lasted for about a week and then I was told October. It finally came....and the door was dented. Im not sure why they even put them on the truck when theyre damaged...but they did. I then waited another month and the new one came in...only to find out that the previous installers had only half screwed in the water to my ice maker....thank goodness it didnt really start leaking until the new installers pulled it out to replace.....all on real hardwood floors...needless to say I at least didnt have to talk about floor replace ment. Unit worked for about a month...then the kraft ice maker stopped. After trying everything I could on my own I finally called LG to see what to do. This is where I would have put no more than a one star rating as I was on hold for about 5 hours collectively and when I would finally get someone....they had no clue at all as to what to do to help. I finally finally saw a link to talk directly with the Presidents liaison which thank goodness I was able to do. Shakira is the only person in that company that kept me from losing it She stayed on followed up and got someone out to my home to replace the kraft ice unit. At this time its working but she even followed up with me to let me know if it doesnt....just call her. Shes the five star winner....only reason not for 5 is that I want people to read this so they are aware of the ice issues.

Love the crafted ice. Just had one issue the regular ice maker stopped working. Then i reset the ice maker nothing. Then i gave it 3 days and reset it again and it start working again. I hope it dont fail anymore

We bought this LG refrigerator in January and its so nice. The front is so smooth and sleek. So glad magnets dont stick to it No cluttered look and easy to wipe down too. The craft ice is a plus. Never new about such a feature. Great to put in a small cooler or ice bucket. Highly recommend LG products.

This is my second LG Fridge of the same Model in 1 month the first one was a disaster- Freezer was not staying cold and it was leaking water from the water dispenser and it was making half ice craft ball.The second one so far its working fine.