For delivery emergencies after hours, please contact email@example.com.
Every package is insured to guarantee you receive your purchase in perfect condition. Please look over all new deliveries prior to signing for the merchandise. Any inconsistencies, irregularities or damage must be noted in writing on the bill of lading. After you sign for the merchandise, you are responsible for filing all claims with the shipper.
We deliver from 8:00 A.M. until the delivery schedule is completed. We call the night before and will give you a three-hour delivery window. These are just an estimate and are given as a courtesy and cannot be guaranteed. There will be a $50 re-delivery fee if no one is home at the time of delivery. An adult, at least 18 years of age, must be home to sign for the item. Delivery address cannot be changed in-route. We cannot deliver to PO Boxes.
Snow, ice or excessive mud may prohibit delivery. In the rare instance your house is not accessible by a delivery truck (and customer pick-up cannot be arranged) you will be billed on your credit card for the delivery charges back to Snow Bros., plus a 25% restocking fee.
When ordering larger than normal items, please make sure they will fit through all openings. Be sure to take into account how much space your doors take from the opening. It is your responsibility to ensure the appliance can be delivered to the place you have chosen. Additional charges may apply for non-compliance.
We level using leveling legs provided by the manufacturer. A three prong grounded outlet is needed for proper installation. We will switch to left hand door swing at no charge if notified in advance of the delivery date. Water line installations/connections cannot be done by our drivers. Anti-tip devices are not installed by our drivers and are the customer's responsibility.
Three or four wire 220 volt/40 amp receptacle is required for an electric range. We supply at no charge a 40 amp range cord. Direct wire connections are not done by our drivers. On all gas ranges a separate gas shut off valve is required, gas connector is supplied at no charge. Anti-tip devices are not installed by our drivers and are the customer's responsibility. All ovens should run for at least 30 minutes at 350 degrees before the first use.
Three or four wire 220 volt /30 amp receptacle is required for an electric dryer. We supply at no charge a 30 amp dryer cord. Direct wire connections are not done by our drivers. Three prong grounded outlet and separate gas shut off valve is required for gas dryer, gas connector is supplied at no charge, four inch dryer vent is part of your house and is not supplied by the manufacturer. Any venting we do is temporary and not guaranteed, we will not use vinyl venting as manufacturer's recommend aluminum vent.
We install washing machines with water hoses typically four feet in length, and drain hoses that are provided by the manufacturer, three prong grounded outlet is needed.
Snow Brothers does not install built-in appliances. Installation is the responsibility of the customer, remodeler, builder or installation company. We will drop off units where the customer specifies. Units will be left in the carton to prevent damage to both the unit and your floor. Due to the size and weight of built-in refrigerators, there must be a paved driveway, sidewalk or walkway for our drivers to be able to maneuver the unit properly.
If you have any questions concerning delivery or shipping issues, please feel free to call our experts 440-449-2650. We have been helping customers make their house a home for over 96 years and would be delighted to help you.
Due to strong manufacturer availability of all the appliances we carry, we do not stock everything we sell. The majority of our vendors will deliver to us in three to four days. This allows us to maintain low overhead and operational costs to offer you the best price and service possible. On rare occurrences, items may be backordered or delayed, and we will immediately notify you and offer you the opportunity to cancel your order at no charge.
The only exception to this rule is SPECIAL ORDERS: All non-stock items are considered special orders and require a 50% non-refundable deposit. There are no returns on special orders. All orders dated out more than 90 days require a 75% deposit. These items generally take a little longer for delivery. We will always keep you informed about your order.
Questions on how long it will take to receive your item? Please call us at 440-449-2650.
Delivered product should be opened and inspected completely. All damage claims need to be reported within 7 days of delivery. All canceled orders are subject to a 25% restocking fee and a $50 re-delivery fee. All refunds take 7-14 days from the time the return is processed. If you paid by credit card, your refund will be credited to your charge account, all other refunds will be paid by check.